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上班地點(diǎn)：外高橋保稅區(qū)英倫路999號普洛斯物流園（6號線外高橋）

訂單主管：SAP必須熟練，要有帶人經(jīng)驗(yàn)，帶3人左右
JD 職能
Responsible for dealing with feed-back problems from suppliers and customers in the region, making statistics and analysis, and continuously optimizing CRM service
負(fù)責(zé)區(qū)域內(nèi)進(jìn)銷商及客戶反饋問題的處理，做好統(tǒng)計(jì)和分析，持續(xù)優(yōu)化CRM服務(wù)
Training and coaching team members like on case handling, soft skill, communication skill etc.
培訓(xùn)和指導(dǎo)團(tuán)隊(duì)成員，如案例處理，溝通技能等。
Performance and KPI review of team members
負(fù)責(zé)所屬組員的績效考核
Communicate with Sales, finance, logistic , QA for order release related issues
保持與銷售、財(cái)務(wù)、物流、質(zhì)檢部門就訂單相關(guān)問題的有效溝通
System usage feedback and problem tracking
系統(tǒng)使用情況的反饋和問題追蹤處理
用人要求
Good English and communication skill
良好的英文水平以及溝通技巧
Good skill on Office （Word, Excel, PPT）
熟練使用Office辦公軟件
Familiar with SAP and ERP system operation software
熟悉運(yùn)用SAP、ERP系統(tǒng)操作軟件
Strong ability to work under pressure and good professional ethics, independent work ability
具有較強(qiáng)的抗壓能力及良好的職業(yè)操守，獨(dú)立工作能力強(qiáng)
Above 3 years of working experience in customer service, candidate with Pharmaceutical background is preferred
5年以上客服相關(guān)工作經(jīng)驗(yàn)，有醫(yī)藥行業(yè)相關(guān)工作經(jīng)驗(yàn)者優(yōu)先錄取。
KPI 考核標(biāo)準(zhǔn)
Receiving 收貨，Shipping 發(fā)貨
Order Accuracy 訂單準(zhǔn)確率
Order Entry on Time Rate訂單錄入及時(shí)性
Document Management 單據(jù)管理
Customer Compliant Rate 客戶投訴
CRM Issue 服務(wù)質(zhì)量問題


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訂單專員：
JD 職能
Collect and check orders from sales team, customers, by telephone, fax, email, etc.
收集并檢查從銷售團(tuán)隊(duì)、客戶處通過電話、傳真以及郵件等途徑收到的訂單
Complete order approval flow and order entry in System, accurate, completely
準(zhǔn)時(shí)、準(zhǔn)確的完成訂單審批以及系統(tǒng)的錄入工作
Follow up credit blocked orders and feedback the information to Business team in time
跟進(jìn)資信被鎖訂單的進(jìn)度, 及時(shí)將信息反饋給業(yè)務(wù)團(tuán)隊(duì)
Proper use and familiar with all kinds of systems or tools to assist to handle customer inquires
合理并熟練運(yùn)用各類系統(tǒng)或工具來輔助處理客戶來電問訊
Communicate with Sales, finance, logistic for order release related issues
保持與銷售、財(cái)務(wù)、物流等部門就訂單相關(guān)問題的有效溝通
用人要求
Good communication skill
良好的溝通技巧
Good skill on Office （Word, Excel, PPT）
熟練使用Office辦公軟件
Familiar with SAP and ERP system operation software
熟悉運(yùn)用SAP、ERP系統(tǒng)操作軟件
Strong ability to work under pressure and good professional ethics, independent work ability
具有較強(qiáng)的抗壓能力及良好的職業(yè)操守，獨(dú)立工作能力強(qiáng)
Above 3 years of working experience in customer service, candidate with Pharmaceutical background is preferred
3年以上客服相關(guān)工作經(jīng)驗(yàn)，有醫(yī)藥行業(yè)相關(guān)工作經(jīng)驗(yàn)者優(yōu)先錄取。
KPI 考核標(biāo)準(zhǔn)